Legal & support
Terms of Use
These Terms govern your access to and use of Dr. Elivra, operated by DeepNeuralNet Research Pvt Ltd. By creating an account or using the Platform, you agree to these Terms.
Last updated: 19 August 2026
Platform and services
Dr. Elivra is a technology platform that supports wellbeing assessments, AI-assisted guidance, appointment coordination, and access to independent healthcare or mental-health professionals. Features may vary by user, client, partner, programme, and location.
Eligibility and minors
You must provide accurate information and have legal capacity to create an account. Minors may access the Platform as participating patients only through accounts established or authorised by an adult parent or legal guardian, a school or educational institution, or a sponsoring employer entity. The authorising person or organisation is responsible for obtaining any legally required consent and for appropriate supervision. The Platform does not assume the role of a parent or guardian.
Medical and emergency notice
Dr. Elivra is not an emergency service. If someone may be in immediate danger, contact local emergency services. AI-generated guidance, assessments, educational content, and automated results do not replace professional medical advice, diagnosis, or treatment. Clinical decisions remain with the qualified professional providing care.
Account and acceptable use
You are responsible for protecting your credentials and activity under your account. You must not misuse the Platform, impersonate another person, interfere with its operation, access data without authorisation, upload unlawful or harmful material, or reverse engineer or commercially exploit the Platform without written permission.
Privacy, payments, and third parties
Our Privacy Policy explains how information is handled. Paid services are also subject to our Cancellation and Refund Policy. Payment processors, clinicians, and other third-party services may have their own terms and policies.
Availability and responsibility
The Platform is provided on an “as available” basis. We work to keep it secure and reliable but cannot guarantee uninterrupted or error-free operation. To the extent permitted by law, DeepNeuralNet Research Pvt Ltd is not responsible for indirect or consequential loss arising from Platform use, third-party services, inaccurate user information, or use contrary to these Terms. Nothing here excludes rights or liabilities that cannot legally be excluded.
Suspension, changes, and law
We may restrict or terminate access where these Terms, safety requirements, or applicable law are violated. We may update these Terms and will publish the revised version on this page. These Terms are governed by the laws of India, with courts in Bengaluru, Karnataka having jurisdiction, subject to applicable mandatory law.
Contact
Questions about these Terms may be sent to contact@deepneuralnetresearch.com or +91 90745 24538.