Privacy Policy

Information we collect

Depending on how you use Dr. Elivra, we may collect:

• Identity and contact details, such as your name, email address, telephone number, age, and address.
• Account, profile, appointment, and transaction details.
• Information you provide during assessments, conversations, consultations, or support requests, which may include health and wellbeing information.
• Technical and usage information, such as device, browser, IP address, logs, cookies, and interactions with our services.
• Payment status and transaction references. Card, UPI, or banking credentials are handled by the applicable payment provider and are not stored by us in full.

How we use information

We use information to provide and operate Dr. Elivra; personalize assessments and care-related experiences; arrange consultations; process payments; communicate service updates; provide support; maintain security and records; improve our products; and meet legal or regulatory obligations.

Care coordination and follow-up

If an evaluation indicates that you may benefit from additional care, our authorised clinical partners or care associates may use the contact details you provided to offer follow-up support, explain available care options, or help coordinate an appointment. We share only information reasonably necessary for that purpose and do so in accordance with your consent, stated preferences, and applicable law. You may tell us that you do not want non-emergency follow-up by contacting us.

When information may be shared

We may share relevant information with authorised clinicians and care partners involved in delivering or coordinating services; vendors that provide hosting, communications, analytics, support, or payment processing; professional advisers; and government or regulatory authorities where legally required. These recipients may use the information only for the applicable service or legal purpose. We do not sell or rent your personal information.

Cookies and analytics

We may use essential cookies to keep the service secure and functional, and limited analytics technologies to understand usage and improve performance. You can control non-essential cookies through available settings or your browser, although disabling some cookies may affect functionality.

Security and retention

We use reasonable administrative, technical, and organisational safeguards designed to protect information against unauthorised access, alteration, disclosure, or loss. No internet service can guarantee absolute security. We retain information only for as long as needed for the purposes described above, including clinical, contractual, accounting, dispute-resolution, and legal requirements, after which it is deleted or anonymised where reasonably possible.

Your choices and rights

Subject to applicable law, you may request access to or correction of your personal information, ask for deletion or withdrawal of consent, restrict optional communications, or raise a grievance. Some information may need to be retained where required for legal, safety, fraud-prevention, or record-keeping purposes.

Children, emergencies, and external services

Minors should use the service only with involvement and consent from a parent or legal guardian where required. Dr. Elivra is not an emergency service. If you or another person may be in immediate danger, contact local emergency services. Links or integrations operated by third parties are governed by their own privacy practices.

Updates and contact

We may update this policy as our services or legal obligations change. The date above identifies the latest version. Questions, privacy requests, or grievances may be sent to contact@deepneuralnetresearch.com or made by telephone at +91 90745 24538.